Small things that make a big difference and Teresa’s top tip

Building Bridges Training • November 28, 2024

Building Bridges are working on a project about ‘reasonable adjustments’; and the small things that staff in mainstream services can do, that can make a big difference to people with a learning disability.

When we have finished, we’ll be updating our leaflet for staff working in frontline services such as banks, shops, advice centres, sports centres and libraries. For example giving people an appointment card rather than telling them verbal information, and sending text reminders.

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If you have any good ideas about how to get this new leaflet out to the people who need to see it, please let us know.


We will be including Teresa’s Top Tip! She says many people with a learning disability don’t answer their phone if they don’t recognise the number. So they could miss important phone calls.


Teresa says; "please send a text first to say your name, where you work, what you need to call about and the date and time you will call." Then she will know it’s okay to answer the phone when you call.

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